How to Place Your Account on Test, Out of Service, or Report a False Alarm
There are times when you will find it necessary to put your alarm monitoring account on test, out of service for extended periods, or report a false alarm. These instances may include construction or maintenance work on the property, repair, testing of systems connected to the alarm system, or accidental activation of your system. If you do not place your account on test and the system is activated, the central monitoring operator WILL START DISPATCH PROCEDURES. Once a fire alarm is dispatched it cannot be canceled in accordance with Florida State Statutes and National Fire Prevention Code. You can contact the Central Station 24/7 at 1-888-996-3962 (DYNA). To schedule advance testing, contact DynaFire during regular business hours at 407-830-6500 ext. 8660 or by emailing [email protected]. To place your account on test, you will need to supply your:
- Account Number
- Length of time the system is to be in a disregard status.
- When an alarm system is placed on test it will be in a disregard status with Central Station so that all signals are logged. If individual components or signals are placed on test, those components or signals will be in a disregard status so that those signals are logged.
- In the event of an actual emergency, you will need to call 911.
- If nobody is on site to call 911, the system should be taken off test in case of an actual emergency.
- The alarm system itself will still be fully functional. If an alarm is activated, the alarm system will go off and all the audible and visual devices will activate, but the fire department or police department will not be dispatched by Central Station. If a trouble condition exists or is activated, the panel will still sound locally to indicate a trouble condition.
- When work is completed and the system is taken off test or expired, the panel NEEDS TO BE CHECKED to make sure it is clear of all alarms and troubles. If it is not clear, service should be requested immediately.
- For Fire Alarm Systems, the owner/owner agent is responsible for following firewatch requirements while the system is on test. If you do not know what your firewatch requirements are, please contact your local fire prevention bureau for details.
- If a fire alarm system is placed on test (out of service status) for an extended time, notification to the local Authority Having Jurisdiction (AHJ/Fire Prevention Bureau) is required per Florida Administrative Code 69A-48.005 (4)(a)(b)(c)(d) and Florida Statutes 633.118.
PLEASE NOTE THESE ARE GUIDELINES ONLY AND DO NOT COVER ALL LIABILITY AND ASPECTS OF A SYSTEM BEING OUT OF SERVICE/ON TEST.
General Monitoring FAQ
What notification options are available to me?
ANSWER- We try to accommodate customer preferences, but we do have to standardize our procedures with Central Station. The current notiﬁcation options available to you are listed below. You can only choose ONE notiﬁcation option.
1. PHONE CALLS
Detailed Explanation: Central Station will notify the emergency contact by a phone call for all events 24/7. This WILL include call notifications for unrestored trouble signals, unrestored supervisory signals and maintenance signals received in the evening, weekends and early morning hours.
2. PHONE CALLS WITH LIMITATIONS
Detailed Explanation: Phone calls to the emergency contacts by Central Station for all events received between the hours of 8 am to 10 pm. Trouble, maintenance or supervisory signals from 10 pm to 8 am will be deferred until the morning; call notifications will be made after 8 am. Please note that call notification of alarms will be made 24/7.
3. EMAILS WITH ALARM CALLS (THIS IS OUR MOST POPULAR OPTION.)
Detailed Explanation: You will receive automatic emails for all events 24/7. In addition to the email notification to the designated email address selected, the emergency contacts will also be notified by a call from the Central Station for all alarms 24/7. Please make sure you check the box under each email address you want to receive email notifications. This option will prevent calls to the emergency contacts for troubles, supervisory troubles or maintenance events such as timer test troubles or fail to test notices. Emergency contacts will be called for alarm conditions only. Please note that call notification of alarms will be made 24/7.
4. PHONE CALLS AND EMAILS
Detailed Explanation: You will be notified by a phone call to the emergency contacts by Central Station for all events including unrestored troubles signals, unrestored supervisory signals, and maintenance signals received in the evening, weekends and early morning hours. You will also receive automatic emails for all events 24/7. Please make sure you check the box by each email address you want to receive email notifications. Please note that call notification of alarms will be made 24/7.
5. EMAIL AND PHONE CALLS WITH LIMITATIONS
Detailed Explanation: You will receive email 24/7 for all events and call notifications for unrestored troubles signals, unrestored supervisory signals, and maintenance signals received between the hours from 8 am to 10 pm ONLY. Signals after 10 pm until 8 am will be deferred and call notification made after 8 am. Please make sure you check the box under each email address you want to receive email notifications. Please note that call notification of alarms will be made 24/7.
Why do I need a password?
ANSWER- Passwords provide security for your account against unauthorized use! Without a password to identify authorized users of the account, anyone calling Central Station with the account number, name, or address would have the ability to place the account on or off test. In the case of security accounts, cancel police dispatch. DynaFire does not issue passwords; passwords are created by the client and have no length or character restrictions.
Why do I need to provide my account number?
ANSWER- The monitoring account number is the best information to provide to ensure the right account is put on test. If you do not have your account number, you should provide at least two pieces of information to verify your account, such as the account name, account address, or account type. Please remember that your account number is different than your DynaFire customer number.
What happens when Central Station doesn’t reach a contact?
ANSWER- The emergency contacts should be listed in the order you would like them contacted. If Central Station does not speak directly with an emergency contact, they leave a message where they can and move on to the next contact. Once all communication options are exhausted, notification procedures are stopped.
How do I report a false alarm?
ANSWER- If you are certain that the alarm signal sent by your system is a false alarm, you should immediately contact the Central Station and inform them that it is a false alarm. If it is a burglar alarm signal the dispatch of the police department can be canceled or not processed for dispatch. If it is a fire alarm, state statute and NFPA Fire Codes require the dispatch of the fire department FIRST and then calls to emergency contacts after the dispatch is completed. If it is a false fire alarm, you can call and advise Central Station and they will notify the fire department who may or may not respond or downgrade their response to the location (i.e. not send as many emergency vehicles). You will need your account number and in most cases your password. You can reach Central Station by calling
888-996-3962 (DynaFire’s direct Central Station number)
or by calling
800-836-0142 (the general number for Central Station)