We are seeking a Fire Sprinkler Service Scheduler who will be responsible for assisting in the overall Customer Satisfaction of the existing DynaFire Customer Base. The services that you will be responsible for on behalf of DynaFire are all or some of the following. Job will require using a DynaFire provided cell phone and and computer. Position is a minimum of 40 hours/week with paid holidays and other benefits. Your objective is to support all aspects of the Service Department to ensure overall customer satisfaction.
- Establish long term Relationships with Existing DynaFire Service Customer Base by working primarily with Service Technicians/ Service Operations staff in assuring customer satisfaction.
- Answering in bound calls in accordance to DynaFire Philosophy and Core Values.
- Oversee all communications with technician’s specifically assigned territories. Compare daily work and run schedules. Ensure technicians have the correct access information, equipment, and personnel required.
- Be Available and responsive to all internal requests for information to and from all DynaFire Service Employees and Management as needed.
- Stage and prepare jobs for technicians (gather all parts) and dispatch technicians as new calls come in.
- Assist with Scanning/ Filing of Service File Documentation as needed. Securing and utilizing all DynaFire Company materials such as computers, cell phones, marketing materials, and any other DynaFire Property.
- Continually train to develop technical and customer service skills.
- Adheres to all company policies, procedures and business ethics and ensures that they are communicated and implemented within the team.
- Scheduler is responsible for processing payroll using Time Summit.
- Create work orders in ComputerEase for service technicians. Ensure that service technicians assist in closing out work orders for invoicing.
- Provide the necessary reports or insight necessary to ensure that the CSSRC has the appropriate information to structure estimates, quotes, and PO’s. Assist , when required, with proposals from service calls and test & inspections using DynaFire proposal templates.
Training and Certification Requirements:
- At least 5 years of installation and/or experience in the fire alarm industry.
- Attain NICET Level I or II certification within 12 months.
- Participate in required DynaFire sponsored training.
- May be requested to share in serving as a trainer in the DynaFire sponsored training.
- Consider going to manufacturing training to become certified in a DynaFire low voltage system.
What We Offer:
- Paid time off (PTO) and holidays.
- Comprehensive benefits package including medical, dental, and vision insurance.
- Short term and long-term disability.
- 401(k) matching.
- Employer funded life insurance.
- Opportunities for professional development and growth.
- Employee Referral Program.
About Us:
At DynaFire, we are your comprehensive partner for all fire and life safety needs. From expert support and installation to state-of-the-art sprinkler and fire alarm systems, we deliver tailored solutions to protect your business and assets. Whether you’re looking to enhance security or ensure regulatory compliance, reach out to DynaFire today for industry-leading solutions and exceptional service.
Equal Employment Opportunity:
DynaFire is an Equal Opportunity Employer committed to fostering an inclusive, diverse, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), national origin, ancestry, age, disability, genetic information, marital status, sexual orientation, gender identity or expression, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Reasonable Accommodation:
DynaFire is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require an accommodation to complete an application or participate in any part of the hiring process, please contact Human Resources at recruiting@dynafire.com.
