Responsible for reaching out to collect payment related to DynaFire’s construction jobs and customers.
Training and Certification Requirements:
- Possess very strong skills in organization, and be able to prioritize tasks and choose the most important duties to complete first.
- Possess at least 1 year of Collection experience
- Possess good knowledge of office procedures and administration
- Possess proficiency in computer software related to accounts receivable
- Possess excellent attention to details and must be able to perform tasks accurately
- Ability to analyze and solve problems
- Possess excellent communication skills, on phone, in written and verbal forms
- Superior spreadsheets skills and a good knowledge of Microsoft Excel and Google Suite.
- Make daily collection calls/emails and make proper updates in the system.
- Manage Construction Aging Report
- Respond to emails in the Construction Admin in-box.
- Interact with customers to resolve outstanding issues and add to the Construction Update Form when necessary.
- Reconcile accounts to investigate and resolve billing discrepancies or misapplied cash transactions.
- Monitor customer account details for non-payments, delayed payments and other irregularities.
- Form collection strategies to mitigate customer objections to making timely A/R payments.
- Investigate and ensure resolution of customer queries of Construction Update Form.
- Required to attend daily, weekly or bi-weekly administrative meeting.
- Working with Sales People/Project Coordinators on job status.
- Progress Billing for jobs – invoicing, scanning, emailing/mailing, completing special documents required for billing, lien releases.
- Prepares and submits AIA billings to multiple jobs monthly on a strict deadline basis.
- Collection of payment for outstanding for outstanding invoices to customer, to include sending notice of nonpayment’s and filing liens, when applicable.
- Resolve billing and customer credit issues.
- Retention Billing at the end of each month.
